Frequently Asked Questions
Ordering & Shipping
How long does shipping take?
UK: 2-3 business days
Europe: 5-7 business days
International: 7-14 business days
All orders are carefully packaged in our signature FSC certified luxury packaging.
Do you offer international shipping?
Yes, we ship worldwide. Shipping costs and delivery times vary by location and will be calculated at checkout.
Can I track my order?
Absolutely. Once your order ships, you'll receive a tracking number via email so you can follow your Bucla bag's journey to you.
Returns & Exchange
What is your return policy?
We want you to absolutely love your Bucla bag. If for any reason you're not completely satisfied, you may return your bag within 14 days of receipt in its original condition with all packaging and authenticity materials.
How do I exchange for a different size or color?
Contact us within 14 days of receiving your order.
We'll be happy to help you find the perfect Bucla bag, subject to availability.
Who pays for return shipping?
Return shipping costs depend on the reason for return. Please contact our customer service team for specific guidance based on your situation.
Care & Maintenance
How do I care for my Bucla bag?
Each bag comes with detailed care instructions. Generally, we recommend:
Store in the provided dust bag when not in use
Keep its protective packaging inside to maintain its shape when not in use
Avoid prolonged exposure to direct sunlight and moistureDo you offer international shipping?
Can my bag be repaired if damaged?
Yes, we believe in the longevity of our pieces. Contact us for information about repair services to help keep your Bucla bag looking beautiful for years to come.
Do you offer a warranty?
We stand behind the quality of our craftsmanship. If you experience anymanufacturing defects, please contact us immediately and we'll make it right.
Materials & Craftsmanship
What materials do you use?
Our handbags are made and lined entirely in 100% leather. How do I exchange for a different size or color?
Are your bags sustainable?
Yes, sustainability is core to our values. We source all leather from ethical tanneries, produce in small batches to reduce waste, and use FSC certified UK -made luxury packaging. Our London-based manufacturing also supports local artisans and reduces our carbon footprint.
How long do your bags last?
Bucla bags are designed as investment pieces meant to transcend trends and time. With proper care, our bags are built to be treasured for years to come
Contact & Support
Can I reach customer service?
You can contact Aoibheann directly:
Email: aoibheann@bucla.co.uk
Phone: 07913361550
We aim to respond to all inquiries within 24 hours.
Do you offer personal shopping services?
For special requests or styling advice, feel free to reach out. We love helping customers find their perfect Bucla piece and understand how it fits into their personal style narrative.
